A pickup sale is not finished when the container lands. If your customers cannot get parts, the next order does not come. Here is how we handle parts and service for importers.
What to stock first
For a first order, the parts that take a vehicle off the road are the ones worth holding:
- Filters — oil, fuel, air. Highest turnover, lowest value, biggest downtime risk.
- Brake pads and discs — wear items on any pickup used as a working vehicle.
- Clutch components — especially on manual-transmission markets.
- Belts and hoses.
- Lighting — headlamp units and rear combination lamps.
- Mirrors and body panels most exposed to damage.
How parts orders work
Parts ship alongside vehicle orders or as consolidated consignments, so you are not paying a separate freight minimum for a small parts order. Tell us your stock list with the vehicle order and we quote it in the same document.
Warranty from a distance
The practical way to handle a claim across borders:
- Photograph the failed part and the VIN plate.
- Send us the VIN, mileage and a short description of the failure.
- We assess and confirm whether the part ships under warranty, and with which shipment.
Keeping the VIN list we send with the container matters here — it is the document that ties a unit to your order.
Technical information for your workshop
We can supply the export specification material for the models you stock, so your technicians are working from the same figures as the factory. Ask for it with your order.
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